The actual shipping charge is dependent on the total weight of your purchase and the shipping type you select. We have added an easy-to-use total cost calculator on the checkout screen which will show you the actual charges, with appropriate sales tax if applicable, for your selected items.

We are not shipping to countries that are not listed above at this time. Please feel free to email us with your inquiries at .

Packages will only be shipped to street addresses. We will not ship to P.O. Boxes.

Notes for International Orders

• For International (non-US orders): Please note the shipping fee is not inclusive of any additional duties, excise, taxation or brokerage fees that may be applied due to importation rules that vary from country to country.
• If we find that at the time of actual shipping the shipping cost is more than what was originally calculated we will contact you and at that time you will have the option to pay any additional fees or cancel your order.
• All International sales are final.  Returns are not allowed.
• We stongly suggest all international orders are insured at we are not responsible for damaged or lost items once the order leaves our location.

In stock items

Will be shipped within two business days of receipt of order unless other arrangements have been made.

Backordered items

We will notify you immediately of any backordered items. As soon as the backordered items are received in our warehouse they will be shipped to you. Please note that we do not charge extra shipping on backordered items.

REFUNDS, RETURNS BY PRODUCT TYPE AND ORDER TERMS

1. Items that cannot be returned or exchanged

There are items that cannot be exchanged or returned and they include:

• Engraved Items as these are customer made to order
• All 14K yellow gold and white gold jewelry is non-refundable as it is custom made to order.
• International (non-US) orders

2. Accepted Refunds / Returns

Returns must be received by Heartland Store within 30 days from the date of delivery for your package.

All returned Items must be in new condition, unused and in its original packing including ALL original parts, original box, tags, and packing materials.

Heartland Store will not issue a refund or exchange if our merchandise inspection reveals that the item has been used, damaged, or altered.

We strongly recommend you use a shipping method with proof of delivery as well as fully insure the returned merchandise for your protection.

Refunds are typically processed within three to five business days of our receipt of the returned merchandise.

Return items to:

If the above conditions are met, you will receive a credit to the credit card used for the original purchase on this site, less shipping charges.

Any return that is older than 30 days from the original shipment dispatch date will be refunded in the form of a Heartland Store Gift Card. The gift card amount will be equivalent to the original purchase price (less any applicable discounts) minus any restocking fee.

BEYOND 30 DAYS

Any return that is older than 30 days from the delivery date will be refunded in the form of a Heartland Store Gift Card. The gift card amount will be equivalent to the original purchase price (less any applicable discounts) minus a twenty percent restocking fee.

FOR JEWELRY ITEMS ONLY 

Our jewelry warranty does not cover lost jewelry items or jewelry worn and damaged by the customer. If your pendant or necklace is lost or damaged beyond repair, please contact us for assistance.

Our limited jewelry warranty will cover tarnishing, broken clasps and similar defects; it does not cover loss of the pendant or necklace. If you have lost the pendant please contact us and we will work with you on a replacement.

3. Other Return Issues

Error with Order:
In the case where Heartland Store has made an error with your order, please notify us immediately. If we have shipped the wrong item, the wrong size or the wrong color other than what your order states we will provide you with a return shipping label at no charge. Upon notification, we will immediately ship the correct item at no extra charge.

PLEASE NOTE: The merchandise received in error must be post-marked for return to our warehouse within 5 business days order notification error. If merchandise is not returned as instructed, you will be additionally charged for the replacement.

Damaged in Transit:
If merchandise arrives damaged it is best to refuse the package from the carrier attempting delivery. If the damaged merchandise is accepted make sure save the merchandise and the original box. Notify Heartland Store immediately and we will schedule a carrier pickup for the damaged merchandise. If you do not notify Heartland Store regarding the damaged goods within the first 5 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions.

YOU HAVE 5 BUSINESS DAYS FROM THE DATE OF DELIVERY TO MAKE ANY CLAIMS BASED ON PRODUCT DAMAGE.

3. Notes on International Orders

For International (non-US orders): Please note the shipping fee is not inclusive of any additional duties, excise, taxation or brokerage fees that may be applied due to importation rules that vary from country to country.

If we find that at the time of actual shipping the shipping cost is more than what was originally calculated we will contact you and at that time you will have the option to pay any additional fees or cancel your order.

All International sales are final.  Returns are not allowed.

We stongly suggest all international orders are insured at we are not responsible for damaged or lost items once the order leaves our location.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Heartland Store reserves the right at any time after receipt of your order to accept or decline your order for any reason. Heartland Store further reserves the right any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Your order will be deemed accepted by Heartland Store upon shipment of products. Title to goods and all risk of loss passes to you upon delivery to the common carrier. All orders placed over $1000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

No Responsibility To Sell Mispriced Products Or Services

Heartland Store shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. Heartland Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Heartland Store shall immediately issue a credit to your credit card account in the amount of the charge.

Modifications to Prices or Billing Terms

Heartland Store RESERVES THE RIGHT, AT ANY TIME, TO CHANGE ITS PRICES AND BILLING METHODS FOR PRODUCTS OR SERVICES SOLD, EFFECTIVE IMMEDIATELY UPON POSTING ON THE SITE OR BY E-MAIL DELIVERY TO YOU.

Privacy

Heartland Store is committed to protecting your privacy when you use our on-line, telephone or other services ("Services"). In this policy we explain how and why we collect your information, what we do with it and what controls you have over our use of it. From time to time, we add or change functions, features or products to our Web Sites or add or change Services. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor  information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience
(your information helps us to better respond to your individual needs)

• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

• To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be kept on file for more than 60 days in order to keep an accurate record of your purchases with our company. Any card information that is stored is encrypted using strong encryption methods and no card verification number is stored in accordance with PCI-DSS. Card information will be periodically deleted from our secure servers at our discretion, or unless specifically requested to by the card owner.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to understand and save your preferences for future visits.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

We may use third-party vendors, including Google, who use cookies to serve ads based on past visits to our website.  You can opt out of Google's use of cookies by visiting Google's Ads Settings or alternatively you can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We do use third-party vendors, including Google, who show ads for Heartland Store on sites across the Internet.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their 'My Account' and going to the 'Edit Profile' page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at /Store/Biz/Terms.html.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.

This policy was last modified on Jul 9, 2015

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Heartland Store
15621 W 87th Street Pkwy, Suite 276
Lenexa, KS 66219
(919) 827-8220